The practical details
Everything you need to know before your Broom Ryder order begins its journey.
Shipping
Orders are prepared within 2–3 business days, excluding weekends and holidays. Standard shipping is a flat $6.95 per order and is available throughout all 50 states and Washington, D.C.
Orders ship from Frankfort, Illinois, primarily through USPS. Tracking information will be sent after your order ships.
Processing time and carrier transit time are separate. Delivery dates are estimates and may be affected by carrier delays outside Broom Ryder’s control.
Frankfort, Illinois
Local pickup is available in Frankfort, Illinois by appointment. Orders are typically ready within 2–3 business days, excluding weekends and holidays.
We’ll contact you when your order is ready with the pickup details. Please wait for confirmation before arriving.
Order care
All sales are final. Because our teas and herbal products are handcrafted, small-batch consumable goods, we cannot accept returns or exchanges. This policy helps protect the safety, freshness, and integrity of every product we send.
Please inspect your order promptly upon delivery. If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 72 hours of the carrier’s recorded delivery time at hello@broomryderteashop.com.
Please include:
Each request will be reviewed individually. Depending on the circumstances, Broom Ryder may offer a replacement, refund, store credit, or another appropriate resolution.
Personal taste preferences, aroma preferences, or simply changing your mind do not qualify for a return, exchange, replacement, or refund.
Nothing in this policy limits any rights that cannot legally be waived.
Before you order
Customers are responsible for reviewing their shipping address before submitting an order, including apartment, suite, or unit numbers.
Address changes may be requested before shipment, but we cannot guarantee changes once an order has entered processing.
Orders returned because of an incorrect, incomplete, or undeliverable customer-provided address are not eligible for a refund of the original shipping charge.
The customer is responsible for additional shipping and handling costs if the order is resent.
Delivery help
If tracking shows that a package was delivered but it cannot be located, please check with household members, neighbors, the delivery area, and the carrier first.
Contact us within 72 hours of the carrier’s recorded delivery scan if the package remains missing.
We will review the tracking information and assist where possible, but a delivered scan does not automatically guarantee a refund or replacement.